Privacy Policy

Introduction

Brothers2Go Remodeling LLC ("Brothers2Go," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at brothers2go.com or use our remodeling services. Please read this policy carefully. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us when you:

• ◆Request a free estimate or quote through our website forms
• ◆Contact us by phone, email, or chat
• ◆Schedule a consultation or project appointment
• ◆Create an account on our platform
• ◆Submit photos of your project for AI-powered analysis
• ◆Leave a review or provide feedback about our services

This information may include your name, email address, phone number, home address, project details, and photos of your property. We also collect information automatically through standard web technologies including IP addresses, browser type, pages visited, and time spent on our site.

How We Use Your Information

We use the information we collect to:

• ◆Provide, operate, and improve our remodeling services
• ◆Process and respond to your estimate requests
• ◆Schedule and manage your remodeling project
• ◆Communicate with you about your project, including progress updates and photos
• ◆Generate AI-powered cost estimates based on your project photos and description
• ◆Send you appointment confirmations and project updates
• ◆Improve our website, services, and customer experience
• ◆Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with:

• ◆Service providers who assist in our operations (scheduling, payment processing, analytics)
• ◆Licensed subcontractors who work on your project, only as necessary to complete the work
• ◆AI service providers (Anthropic) for photo analysis and estimate generation, in anonymous form
• ◆Law enforcement or government authorities when required by law

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption for data transmission, secure data storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

Your Rights

You have the right to:

• ◆Access the personal information we hold about you
• ◆Request correction of inaccurate information
• ◆Request deletion of your personal information
• ◆Opt out of marketing communications at any time
• ◆Request a copy of your data in a portable format

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic patterns, and understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our website or services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: